What are your opening hours?

· Our office hours are 09:00 to 17:00 Monday to Friday. Through this web site you can send enquiries by email at any time.

	Delivery      JIT   Good stocks

How long might I have to wait between ordering and delivery?

· Normally 5 working days for stock items, but just-in-time deliveries can be made by special arrangement with customers.

Who are your customers?

· Our customers include major food processors, institutional caterers, bakery wholesalers, catering distributors and cash & carry outlets.

Is there any danger of the food product 'tasting' of the packaging?

· No. Aluminium foil is inert. It will not support micro-organisms and has no flavour or odour.

What are your terms of sale?

· The minimum order value is £1,000. Our standard conditions of sale are available on application.

How are Ecopla's aluminium foil containers produced?

We always demand the best

· Our aluminium foil containers are produced by high-speed presses, the foil being cut to size and shape and pressed into its finished form by tools with closure tolerances of less than one hundredth of a millimetre. The product is automatically or manually stacked at the press and packed for dispatch by the Company's transport operation.

How can I find my way around this web site?

· The buttons at the top of each screen and the links down the left side form the basic navigation tools. Some pages provide additional links in the main area of the page. You can also view the site map which has direct links to most pages on this site.

How can I find a particular product in your products section?

· You can try any of the following (the product finder is the easiest option):

• If you know what group of product you want, click through to the right group. For example, Foil Containers... Rectangulars... Gastronorm Trays. The product listing will be sorted in capacity order to aid location of the correct container.
• If you know what capacity and/or topout you want, the quickest way is to use the Product Finder (accessed via black button on the right of the Products page).
• If you know the catalogue code, use the Product Finder.
• If you want to narrow down all the available products with your own search settings, then you can use the 'show all' feature. In the Product Finder click the 'Find' button without entering values in any of the form fields. Then in the product listings click the 'Modify Search' icon, and set your desired search values.

How can I sort the pages of products in your products section?

· You can sort the product listings by any column. Initially they are sorted by container capacity. If you want to sort by topout or depth, click on the topout or depth lozenges above the listing. (If you click again you will get the sort in reverse order.)



I can't find products that were there earlier!

· After you have used the product finder or modified the search, you need to clear the search in order to see all the products again. Clicking the products button at the top of the page will do this. Alternatively, click the Modify Search icon and then click the 'Clear' button.

I keep getting no results from the Product Finder (or when I modify the search)?

· Check that you are typing in reasonable values (and using millimeters and cubic centimeters as your units). You can see what values are present in the actual product listings by leaving a box in the Product Finder blank - or before you modify the search. There may actually be no products with the specifications you are looking for.

How can I avoid misplacing products I was looking at earlier?

· If you have noted down its catalogue number then you can use the Product Finder to retrieve it. Two ways to avoid this situation are:

• Add any products you are interested in to your enquiry cart. Click the product code (in the right hand column) to do this. At any time you can view the contents of your cart by clicking the Enquiry Cart icon. (Generally the contents of your enquiry cart will still be there the next time you visit the site; you may want to print it out too.)
• Print copies of product information using the product popup windows. Clicking the thumbnail image of each product will create a popup version with a larger image, full specifications, and a print button at the bottom.

What is your privacy policy?

You can read our full privacy policy here.